Monday 14 October 2013

Games Workshop: A turning point?

Games Workshop have never been known for their customer service. However, we can't really be angry at them for it. Our corporate parent has been releasing more models, codexes and supplements than we could have wished for. No one wants to go back to the old days of 1-2 codex updates per one. There hasn't been a proper FAQ update in a while and every FAQ email seems to just whisper away into the backlog of the administration department. However, it seems that a new customer service liaison has arisen out from the GW dungeon: Digital Editions.

If you haven't already checked out their Facebook page then you need to do so ASAP. Also, make sure to give them a like as they seem to be rewarding us with bits of release information every time they reach another thousand of them.

The team over at Digital Editions have been actively communicating with the community through the facebook page. If you have a question, drop it down on them and they should get back to you reasonably quickly. Obviously they are still bound by GW policy, but, they themselves released images of the upcoming supplements so there is still hope. I'm praying that they continue to give us information about the supplement releases as time goes by. They won't replace the rumour mill when it comes to actual hardback codex releases but it means we now have a platform in which to get some information about upcoming supplements, which, as you know, are supposed to be released every month or two. 

In my opinion, it is a great move by GW. There has always been talk about GW leaking the information and pics to create hype within the community, but really, that makes no sense. I think the digital team could even give the Forge World FAQ team a run for their money in reply speed.I'm pretty happy that this move has happened, maybe GW is actually listening to the community after all?

Check them out.



  1. To be fair, I have never had anything but good experiences with GW's customer service.

    However, their community outreach/interaction is what has left something to be desired. The Digital Team is really giving it a try though, so that's encouraging.

  2. GW built a reputation on their customer service skills. They still are pretty awesome to deal with when you need something.


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